Unconditional Satisfaction is our guarantee at Cycles R Us. We pride ourselves on the quality of our products and services and the commitment of our people to your satisfaction. If you have any questions or concerns please don't hesitate to send us an email at Parts@cyclesrus.net or pick up the telephone and call us directly at:
330-769-2629.
Frequently Asked Questions:
How do I make a purchase?
When you see an item you want, click on "Order" to put it in your Shopping Cart. Then proceed to Checkout.
What forms of payment do you accept?
We accept MasterCard, Visa, American Express, Discover, Checks by phone & cash.
Is it safe to use my credit card over the internet?
Our customers are our number one priority. We go to great lengths to protect you and your personal information. Our secure server holds your data safe until we download it and run your credit card. We run all credit card purchases manually to insure the proper amount is charged.
Can I order by phone?
Although internet orders are safe and secure, if you prefer to place your order by phone, just call us at 330-769-2629.
Will you collect sales tax on my order?
We are required by law to collect state sales tax on all orders shipped to Ohio, the states in which our business is located.
Technical Problems
I can't get your site to work properly. Can you help?
In order to better serve you, we appreciate hearing about any problems you experience while visiting our site. Please send an e-mail describing the problem to the webmaster (Jon@cyclesrus.net). Let us know what web browser software you're using, and what you were trying to do when the problem occurred. We'll have a tech expert on the case as soon as possible.
Is my personal information private and secure?
Absolutely. We want you to have a great time shopping and find something you love for a great value. Your information is safe with us. All transactions go through a Secure transaction provider over a secured link. We don't share your information with anyone so there are no worries about getting on mailing lists or getting spam email.
How will you ship my order?
We ship all standard orders via UPS ground service. Overnight and Second Day shipping is available, but you need to call us (330-769-2629) for pricing on these shipping options.
Please provide us with a deliverable street address to which your order should be shipped. UPS does not deliver to a post office (PO) box.
Do you ship outside of the continental US?
Yes, we ship all over the world, including APO/FPO addresses. Please call us or email us for shipping quotes to all international destinations.
Returns Policy
I've changed my mind about an item I bought:
At Cycles R Us we stand behind our products 100%. So if you don't like it, don't keep it. Simply return it within 14 days of purchase pre-paid and we'll refund your money, less a 20% restocking fee. Restrictions may apply.
We are human, and occasionally make mistakes (e.g. ship the wrong part). In these cases, we will provide a complete refund, including shipping and handling fees. Of course,
Directions for Returning Merchandise: Please contact us as soon as you decide you need to return your item. Please DO NOT return an item without contacting us first, we will not accept the return. Products must be returned in the original packaging with the packing slip. For your protection, we recommend insuring your return package. Items must be returned within 14 days of purchase to receive a refund.
No return on electrical, Exchange only
Damaged or Defective Merchandise: If a product was shipped from us, turns out to be defective, or was damaged in transit, just let us know. You'll receive a full refund for the merchandise plus original shipping and handling charges. We'll pick up the tab for return shipping as well. Restrictions may apply. |
